Moshe Frami's review of Beon
I've used Beon for about three years. Support has been a nightmare whenever a problem pops up - long hold times, repeated ticket resets, and reps who promise escalation then disappear. Last month a routing glitch shoved two retail loads into the wrong lanes and customer service took four days to give a single status update; by then we paid nearly $1,200 in detention and missed two afternoon delivery windows. I manage 120 trucks and have 25 years in the business, so it's infuriating that the platform's help desk seems understaffed and unfamiliar with real-world freight consequences. Short calls and empty promises - that's the pattern, and it's costing my operation time and money.
