Main thing I disliked: their reliability - when I needed a slot they blew it. One day I sat at a Lineage dock on the West Coast for five hours after they bumped the appointment with zero heads-up, which made me miss another delivery window and left a customer furious. Their tracking says "in route" while dispatch ghosts you; not someone I’d trust with time-sensitive runs.
Their appointment scheduling portal is the real MVP - no guesswork at the dock. I’ve been hauling for nine years with three trucks down in the Southeast, and finally not sitting around waiting for a slot felt amazing. Quick confirmations and spot-on times let me plan fuel and pickups tight; it saved me hours last month.
Last week a full pallet of frozen blueberries thawd to 40°F in their dock because the temp alerts never fired - lost a shipment worth thousands and had to burn a Saturday reroute. I'm an owner-operator in the Southeast with 18 yrs on the road and their automated temp notifications are junk: emails never came, the app showed green while product cooked, and they didnt answer my calls.
Last December one of our 28-pallet loads was offloaded at their Joliet dock and left with the bay door open for nearly six hours; by the time someone noticed the temp trend we were scrambling to re-route and triage product. Their dashboard eventually showed the excursion and that visibility let me isolate which cases were damaged, so the tech side did help when it mattered. Still, the delay and slow staffing on a holiday rush cost me a client and shook my confidence more than the ruined cases did. I run 40 trucks and have been in this region for twenty years, so reliability is everything - Lineage hits the mark a fair amount of the time, but not consistently enough during spikes. Three stars: big network and useful tracking, but execution under pressure needs work.
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