Eino Hirthe's review of DSV
I've used DSV for seven years. What keeps me sticking with them isn't the freight options or the portal - it's their customer service grit: a single rep who takes ownership and doesn't pass the buck. Case in point: last month we hit a customs hold that should have grounded a whole run; one call to Jenna and by morning the hold was cleared, paperwork corrected, and my drivers were back on the road. After managing a hundred-truck operation across the Pacific Northwest for years, little things like that - speed, follow-through, the fact someone actually calls you back - matter more than bells and whistles. If you're tired of being bounced between departments, DSV's people will actually make the headaches go away.
