Adella Labadie's review of Kuehne + Nagel
That one shipment in August where KN Login insisted a container was sitting in Chicago for 36 hours even though the driver was trying to get it onto a local dock. We called Kuehne + Nagel and their reps kept telling us "system shows" while scheduling phantom pickups that never arrived. I manage 25 trucks in the Midwest and after four years with them, that hiccup shut down a customer's production line for a day, cost us detention fees, and we ended up eating a $2,500 penalty. Worst part was their visibility tool - timestamps looked fine until they didn't, and by the time someone admitted a sync issue it was too late. I can handle a missed ETA, but slow follow-through and constant finger-pointing meant I spent half the night on the phone fixing what should've been visible in real time.
