They stayed on the phone with customs well past business hours and got a hold released so my load still made the delivery window. I run two trucks in the Midwest with 15 years behind the wheel, and that kind of hands-on support saved me a contract - five stars.
Bottom line: the mobile app actually keeps me in the loop so I don't get blindsided. The push notifcations for ETA changes are usually spot on and not noisy - that one-bit heads-up has saved me from sitting at docks for hours, I'm an owner-operator with 12 years on the road in the Midwest so those minutes matter. Also snaping and uploading a POd takes two taps which is clutch when its freezing and you got gloves on.
Rate it, and the next carrier reading this page sees what you found.
