Hipolito Padberg's review of UPS Supply Chain Solutions
Bottom line: their customer support actually saved my week. We had a stuck ocean pallet and my usual carrier was ghosting me, but a UPS rep stayed on the phone with customs and the consolidation yard for over an hour and got it released to the dock. I’ve run trucks in the Midwest 12 years and you don’t see that kinda persistence much - wasn't perfect (a billing mixup cost us a day), but the rep's follow-through made the diference and I'm pretty satified.
