Real-time tracking was the big thing for me - way better than the old broker who only sent nightly emails. I've got three trucks and 22 years running routes out of the Midwest, and those live ETAs let me tighten pickup windows so drivers aren't sitting around half a shift. The portal had a hiccup once and I had to call when paperwork didn't sync, but still it cut our downtime and made routing less guesswork.
When a Thursday-afternoon pallet bound for a major retailer was misrouted to the wrong hub, UPS located, expedited and delivered it within a single shift - fixing what my old provider routinely stretched into multi-day headaches. After eleven years managing a 60-truck fleet in the Southeast, the single thing that made me happiest was their live shipment visibility; seeing exact handoffs and ETA changes in real time stopped the constant phone tag and let us reassign drivers sensibly. Their rates are a touch higher than what we paid before, but the drop in customer escalations and wasted driver hours earns this a solid four stars from me.
I've used it for six years. The mobile app's photo proof-of-delivery auto-tagging cut my end-of-day paperwork in half and the quick scan status updates let me manage 25 trucks without constant calls - only gripe is it sometimes stalls in low-service areas.
Bottom line - worth the price. Their consolidated monthly invoice knocked out half my billing headaches and stopped surprise accessorial charges from slowly devouring our margins. I’ve run dispatch for 12 years with about 50 trucks in the Southeast, and that one clear bill alone paid for the service.
Rate it, and the next carrier reading this page sees what you found.
