Used it for about nine months. Paid a steady monthly fee plus per-label charges and it never paid off - the rate shopping pushed pricier carriers and I still had to call carriers to fix bookings, definately not worth the price. Support took days and I kept finding surprise charges on the invoices, cost me a few hundred bucks I could've used for fuel up here in the Northeast.
When the morning rush hits and the hub goes haywire, ShipHawk sometimes saves my skin - rate shopping spits out options fast and labels print without me babysitting. But about once every couple weeks something locks up or a carrier confirmation never comes and we end up calling support and rebooking the whole thing, which for a five-truck outfit in the PNW is maddening. I’m torn - it cuts workload a lot when it behaves, but its reliability bumps make it hard to trust for tight windows.
What I liked most was the platform's automatic failover when a carrier pulled out at the last minute. On a Friday night we had an urgent pallet bound for a hospital in Atlanta and our primary carrier canceled; ShipHawk re‑rate‑shopped, booked an alternate carrier, generated labels and paperwork, and pushed updated tracking and driver instructions in under twenty minutes so the shipment still left before the cutoff and the customer never knew there'd been a hiccup. With twelve years running a 55‑truck operation in the Southeast, outages usually cascade - this one did not, and that reliability is why I give it four stars.
Yesterday a consignee moved a pickup window and I changed the booking on the fly; the mobile app reprinted a new label and pushed the update to the driver's phone in under a minute. I run two trucks in the Midwest and that one quick label/re-route save paid for the app for a month - solid day-to-day tool, the map view can be glitchy now and then though.
Rate it, and the next carrier reading this page sees what you found.
