Freddy Kassulke-Boyle's review of nShift
I've used nShift for about three years. The support staff often know their integrations and have resolved tricky carrier-mapping problems for us. Yet after thirty years managing a 200-truck fleet in the Southwest I remain conflicted: helpful reps exist and labels/tracking usually work, but response times and escalation are inconsistent - on a few busy days we waited hours for a callback and that lapse cost us a delivery window, so the service can be dependable or maddening depending on timing.
