The support team is the best part - called in a panic when a carrier ghosted a load and they had it rebooked and the paperwork sorted in under 30 minutes. I run solo in the PNW and the rep actually stayed on the line to walk me through the form and then sent a quick screen recording so I could double-check later. Only knock is the mobile app can lag sometimes, but their people make up for it.
…their support desk actually picked up and stayed with the issue until it was fixed. With our 55-truck fleet in the Southeast, a rep tracked down a misplaced bill of lading and had it uploaded within the hour, salvaging a shipment that otherwise would have sat overnight. The team’s responsiveness and willingness to jump on a call made the difference; I knocked one star off for some clunky navigation in the app, but their service kept things moving.
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