I've used BrokerWare for two years. The automated rating stood out - it spits out instant numbers which is a lifesaver when I'm trying to lock a load, but it also trips up on weird combos like drayage plus intermodal and sends wildly off quotes that I have to manually correct. I run a one-truck operation in the PNW, so half the time it's a real time-saver and half the time it feels like an extra job; honestly I'm torn.
Yesterday a sudden detour on I-5 knocked out cell service for two drivers and their PODs queued in the app, then auto-synced and emailed proof as soon as they hit signal - saved me from making three frantic calls. With 80 trucks to juggle on the West Coast that offline sync and reliable push notifications shave off a ton of busywork; the search could be snappier, but the mobile workflow actually made my day.
...thought it would be better than the old TMS we used - wrong. After twenty years on the road the system I left let me pull a rate and dispatch in under a minute; BrokerWare makes me tap through six screens, misrates loads (twice this week) and one snafu cost me a $350 detention fee and a pissed-off broker.
Rate it, and the next carrier reading this page sees what you found.
