Jennie Crona's review of Tai TMS
And the rep disappeared for two days. Support is the real sticking point for us with Tai TMS: sometimes you get a knowledgeable person who walks you through a weird carrier integration and actually follows up, and other times tickets go silent and our dispatcher is left pinging me. I've run trucks for twenty years and when a load's held up by an EDI hiccup, the clock matters; there were a couple of late-night calls answered quickly that saved us, but also a slow-ticket that cost us a detention fee. The portal for logging issues is easy enough and our onboarding rep was patient, so I don't want to trash them, but that flip-flop in responsiveness makes it hard to trust during peak weeks. Mixed feelings - useful when support is on, frustrating when it isn't.
