Moshe Frami's review of Axon Software
Last Tuesday their support rep stayed on the phone with us for nearly three hours while we rebuilt a corrupted driver-pay template - they literally saved our payday. They walked through the fields, made live edits in the account and pushed a temporary correction so checks went out on schedule. After 25 years in this business managing about 120 trucks in the Midwest, I don't hand out praise for support lightly; this team was patient, knowledgeable and followed through. My only gripe is slower ticket follow-up emails - we had to nudge them after hours - but that small friction doesn't change that their real-time help kept operations rolling.
