Morton O'Reilly's review of Dr Dispatch
Had a billing snafu and the support team actually picked up the phone within ten minutes - rare and instantly calming. The rep walked me through the invoice line-by-line, sent a corrected CSV that dropped straight into our accounting, and even set up a tiny custom report so I won't chase that same issue next month; saved me an afternoon. I run 20 trucks in the Northeast and after three years fiddling with other dispatch tools, that hands-on help is what made me happiest. Not flawless as a TMS, but their human response matters more to my operation than extra bells. Four stars.
