Zola Weber's review of Dr Dispatch
Bottom line: support is inconsistent - sometimes responsive, sometimes frustrating. Phone agents once resolved a critical sync issue in under an hour, yet email tickets have languished for days with templated replies that miss the point. After eleven years managing a 60-truck fleet in the Southeast, that unpredictability makes it difficult to trust Dr Dispatch during tight dispatch windows. The platform handles routine dispatch work, but the spotty escalation process left me genuinely torn about committing long-term.
