Eight years on PNW roads and I'm still torn about Dr Dispatch. When it works it's handy for keeping load info and who's where, but reliability is flaky - it glitched twice this month and once froze mid-route so updates stopped flowing and i lost a pickup window. Good enough for small runs and cutting down paperwork, but don't expect it to hold up when things get messy; I keep a paper backup more than I want to.
Last Thursday a driver's load confirmation vanished right before pickup and Maya in Dr Dispatch support jumped on a call within ten minutes, walked me through recreating the paperwork, and didn't hang up until the load showed in the driver's app. With 25 trucks across the Midwest and six years of dispatching behind me, that kind of patient, get-it-done help won me over - 4/5.
...and the support promised callbacks that never came, so three of my trucks sat idle all day and we lost close to a grand. Tickets were marked “resolved” with no fix and live chat gave canned replies - after 22 years running trucks in the Northeast I’ve never seen customer service this bad.
The support team is the reason I stuck with Dr Dispatch - fast answers and people who actually know trucking. Had a messed-up BOL mid-route and they jumped on a screen share, corrected the load details and emailed the driver the fixed paperwork in under an hour, which for a small five-truck outfit in the Pacific Northwest meant we didn’t miss a run. The interface could be cleaner and a couple features feel old-school, but reliable, reachable support keeps it usable day-to-day, so I'm giving it four stars.
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