Bottom line: their support team turned what could have been a costly delay into a non-event. When three hopper loads were cancelled two days before a regional push, my account rep personally sourced replacements and coordinated with drivers until the last mile was set; I run a 60-truck fleet and that hands-on attention saved us time and expense. Clear, prompt communication and a rep who actually follows up made all the difference.
Used it for about 6 years. Their customer suppprt is a joke - when a hopper load vanished I was on hold for days, email replies took 3–4 days and I lost almost a week of revenue (~$1,100) because nobody followed up or fixed the billing issue.
When I uploaded USDOT and insurance documents and completed a lengthy profile, my account sat in “pending verification” with no email or progress update for three days - during that time two hopper loads went unbooked and our drivers were idle. Every attempt to post a bulk load during that window timed out and wiped the form, and support replies took nearly 48 hours; I lost pay and trust. For a fleet of ten trucks trying to hit narrow harvest windows, that onboarding friction cost me roughly $700 in missed revenue and convinced me to abandon the platform.
Last spring I snagged a last-minute corn run on BulkLoads that matched my hopper's axle specs exactly, turning what would've been two empty backhauls into a full paying trip. The shipper messaged me directly on the platform to confirm weights - I'm dispatching ten trucks in the Northeast for two years and that one load covered the month.
Rate it, and the next carrier reading this page sees what you found.
